American Water Resources
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I called 3 times after my husband…
I called 3 times after my husband passed away to transfer the accounts to my name and give a new payment card. In August the payment was taken out of my husband's account even though I had called twice prior to this occurring. I had to transfer funds to his account to cover these charges. I closed the account out. I called again to Water Resources to report this happening and asked again to transfer the accounts to my name. I get email messages that the payments were declined, even though I gave a new card number, routing, and account number. I called a 4th time and the representative told me that the payment still hadn't gone through and my husband's name is still on the account. She told me that she would call me back later in the day but I never received a phone call. Then 2 days later the accounts cleared but my husband's name is still on the account.