Leonardo Hotels
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Don’t even consider this hotel, worst hotel experience ever
When we arrived at the hotel at 4:45pm nearly two hrs after check in opens the queue for the check in was 25 minutes long, I could hear people being told there rooms where not ready and to wait at the bar. We had booked 4 rooms and were told only one was ready - at was then told about 5 differing excuses why this was the case - there was no excuse as why over two hours after check in rooms where not ready! We were then told that as an acceptance for messing up we would have champagne we had to chase this and then only got a bottle of Prosecco for 9 people - when we went to our room there were hair pins on the floor and blood on the ceiling so didn’t even feel like they had cleaned it properly. There were 3 people in our room but they only left us 2 towels I tried calling house keeping but never got a response. The hotel felt very under staff and poorly managed as I was told the reason was the night before was fully booked ? What difference did that make to me ? They know in advance how many people they have staying so need to ensure that they have the staff to manage this not allow it to impact on their guest experiences - Then I was told due to covid they need longer to clean, when the room wasn’t even clean - I had asked for a room to be decorated as we had been there to celebrate an engagement and they hadn’t done this - saying they are Utterly useless doesn’t even cover it. We then decided to use the pool as this had been a key aspect of our choice of hotel but when we went down it was over crowded and made us feel uncomfortable - I have stayed in a few hotels in the uk in the last month and there were clearly none of the pandemic regulations in place that you would expect!! We also had to wait at the bar for 50 minutes for drinks and even then got them wrong - we where sadly not the only people who were having this appalling experience as I could hear people around us complaining Please don’t waste you time looking as they had some what ruined what should have been a lovely weekend