TurnKey Vacation Rentals
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I agree with all of these postings - and then some
I agree with all of these postings. I had a Truckee rental from March of 2020 that they refused to cancel due to shelter in place, and they finally (after hours of phone calls) offered me a credit (I re booked for August 2021 and rates and minimum stay had changed). Then the fires hit. I am local and refused to clog 80 or go when wildfires were raging - it would have been irresponsible. Not to mention that the air quality was over 500. I understand their policy -- but think credits should be issued at the very least. I am appalled that they still had the audacity to charge the cleaning fee for a stay I didn't use!! I book houses all the time and have for years. The last few experiences with VRBO and Turnkey have been absolutely ridiculous. I was told my case was sent to corporate but can find no way to reach them. And I was never able to reach the host. DO NOT use VRBO and TurnKey especially. It's a massive headache as you can never speak to anyone - I have been waiting 7 days for a supervisor to contact me. These companies should be ashamed of themselves (don't throw policy at me, I read them and am aware). You should be ashamed of yourself for how you handled the customer engagement. I was happy to see an article in the SF chronicle today highlighting this terrible behavior from a company.