Testachats
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I have signed in and out of test achat…
I have signed in and out of test achat for a good many years now. I always join because I am in need of some legal advice in one way or the other and keep forgetting why I leave again due the total lack of any customer service or follow up on any cases. In Brief, this time i joined as I had issues with an airline due to Covid. Form was filled in to file complaint sometime in Sept. No follow up was done and case closed after 2 months or so, after they had written to me in an automated mail that the case will be closed if I dont contact them, which of course I did on several occasions, but case was closed none the less. So I opened another case early Dec. After some 30 phone calls to try and get through to someone with 25 failing after 1H in a queue to discuss if the case was at least received from their part, 4 times I was told someone will contact me within a week, once the lady was very apologetic and wrote to test achat her self asking to get in touch with me with me in cc on the mail. So now im some 10 mails in and hours of waiting in line on the phone, paid more in member ship fees than I am actually trying to claim from the airline. I decided to cancel my previous payments as stated to them in a last mail 2 weeks ago and all ongoing member ship fees. Its sad as they make them self's so popular around the Belgium market, but handle personal cases they are a complete waste of time. Dont bother!!!