Lloyds Bank Insurance
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Brillant service at the Spalding branch
I had my Lloyds Bank credit card statement arrive the other day with a glaringly obvious scam listed as my having visited a store in Milton Keynes last month - but I hadn’t as I was attending a function in Spalding. So a subsequent visit to my local Spalding branch, being a bricks and mortar one (still, as I scribble away..) to explain or query the situation. The chap I spoke to on the telephone in the fraud department was absolutely brilliant, couldn’t ask for more: no waffle, plain speaking, just being sheer ‘on the ball’ and to the point with the whole process taking about 10 to 15 minutes. The outcome being yes, I had a (attempted) scam on my account with the outcome being my card was blocked as it had been compromised plus they would issue a new card to arrive in ‘four to five working days’ - this was Thursday morning. Yesterday, Saturday morning it arrived! - what service but as I only use it once or twice a month so time was not an element, but overall so very delighted that they reacted so swiftly. I have always been pleased with the branch itself, from the helpful and friendly staff to the service, being a full 5 Star (interest rate to be agreed) rating to my mind. The only niggle I have is there is a main concrete support pillar there that can/does obscure when a customer adviser/teller is free as you can’t see beyond it but short of a handy sledge hammer or the odd spare stick of dynamite being available, we shall have to carry on living with it I suppose.