Bite Squad
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Food never gets delivered
The food always says "delivered" when it never gets here. Every other delivery site is wonderful and gets the food to me (GrubHub, I love you!), but BiteSquad has only successfully delivered to my address a handful of times, and it's not like I live in the country or something. When contacted they simply tell me "too bad" and refund my money, while I'm stuck here an hour or an hour and a half after ordering with a hungry family at my heels and no other options because of the time. The service department can never seem to contact the driver, and once they had me standing outside my house, saying he was just outside. I waited and looked for 15-20 minutes before calling them back and having them say they were not delivering because it "wouldn't be fair for me to get cold food". Bite Squad sucks in every way possible, they take longer than the others and they don't care if you get your food or not. I'm not an unreasonable person, I understand things happen, but the last 5-6 times I have ordered with them I have not gotten my food. One time they said they would send them back to pick up the order again, and then when they never showed, they were like "oh, yeah, we decided not to do that", another time I watched the tracker that had the driver pick up my food, drive out and then it said delivered when I didn't get it, when I contacted customer service they tried to tell me I picked up the food and didn't want to give me a refund. I tried to give them the benefit of the doubt so many times, but at this point, if I can even keep just one more person from using them it is worth it. They are absolutely awful and unreliable.