PU
Pure Electric UK
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Dire experience
Very poor initial customer service experience which was subsequently turned around by Edward. Be warned that Pure are very slow to respond to first contact but once you have a personal reply then it's a different story. It took pretty much 4 emails before Pure leapt into action after we received what was most likely a returned or refurbished unit instead of a new one. We ended up with a brand new, upgraded model as a gesture of goodwill. My son absolutely loves it. So far no issues; it is sturdy and generally very well made and presented...and quick!