TH
Thornley Groves Estate Agents
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Unprofessional and incompetent
Thornley Groves has failed to maintain its standards as it has expanded it's business. We had a serious maintenance issue that was so badly handled, we felt we had to report them to the property ombudsman. We were forced out of the property, having been left with no faith in the lettings company and fearing reprisals for raising concerns over their professionalism. We were treated with contempt, lied to and made to feel completely powerless. The complaints process was a joke, this company lacks accountability and people should think twice before using their services.