Protest Sportswear
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Misleading return shipping cost information
I am writing to file a complaint regarding the misleading return shipping cost information provided by Protest Sportswear. I recently purchased an item from their website, and according to their terms and conditions, the return shipping was stated to cost approximately €4.95. However, upon researching available shipping services, I found that the actual return shipping cost from my location is more than €20, which is significantly higher than the amount indicated on their site. Due to this discrepancy, I have been unable to proceed with the return of the product, as the actual shipping cost exceeds what was advertised and is unreasonably expensive. I have contacted Protest Sportswear customer service to clarify the situation and requested either a prepaid return label or another solution, but I have yet to receive a response. I believe this situation constitutes misleading commercial practices under EU consumer protection laws, and I would appreciate your assistance in resolving this matter.