Regain
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Shocking customer service
Shocking customer service, for the first week they offered a therapist who could only offer times at about 9am which are no good for anyone. The site said to speak to the therapist to reoslve it which I tried to do and eventually I heard back I would need to get another. No problem, a week later we have a new therapist who seems very nice and helpful in our first session, but then the next session he never showed up to? No communication at all with him, and Regain said we wouldn't recieve any money back unless we cancelled our memebership and quit? We wanted our money back for the weeks we hadn't had sessions and to just resume when he was back which didn't seem to me to be a very tall order?? We wanted to keep attending therapy but by the time we heard back form our therapist we had three weeks of payments in which we haven't had any sessions, and the support team seem unable to assist unless we cancelled our account totally. I then asked if we could cancel, get our money back, and then sign up again with the same therapist and it has gone quiet - terrible customer service.