OMG

I'm am going thru alot of test and Dr…

Staff Who Lie Are Not Assets To Any Company

Sony does make good products and in a well lit room the mini pixel TV after extensive research became my choice of purchase. It has its flaws, the soundbar software for many is a totally buggy offering with no fix date available but nothing is perfect or covers all needs. LG has a lousy operating system, Samsung is not so good for films etc. So having made my decision on compromises I was willing to make I went to the online store and could not make a purchase as it did not work. For over a week I was in discussion with Aya at store support who frankly needs to find a job more suited to her knowledge and understanding as I was probably building bespoke hardware before she was even born. She kept blaming me and in a very condescending manner failing to appreciate the obvious. A week later she finally agreed the fault was with the web site. She stated that when I made my order the basket price and discounts would be honoured. SHE LIED. I made my order on that promise and ended up paying the full price. I asked for the complaints email address and she has ignored that request. I hope someone at Sony has an ounce of morality and makes contact to investigate but from the generally bad reviews I will not hold my breath on that expectation. Why lie or if you have no decision making powers, why make promises your lowly position cannot make happen. Customer support is not intended to damage a brand it is supposed to highlight integrity and honesty. If staff flat out lie and talk down to customers as though they are stupid then they are missing the point of their existence. The individual clearly thinks customers exist to serve her need for an income and not that she exists to promote the company positively. She will be on the receiving end of something similar so kharma will perhaps remind her to be honest and respectful in future. Be part of the solution not part of the problem! UPDATE 100325 I am still awaiting delivery of my TV and I have just notice that everything I bought at full price was put back on discount in less than a week. Of course nothing from Sony who have sold their integrity for a couple of hundred Euros. A sad demise of a brand that used to be mean something UPDATE: 220325 FINALLY, I received my TV my free gift and a coupon for my overcharge. It’s a pity it was made so hard to do so but I am happy with my purchases.