Hazelton's Canada
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Horrible customer service
Avoid this company! They have the worst customer service you'll ever experience. Hazeltons delivered my parent's anniversary basket 3 days late without explanation and didn't include the wine that was ordered. They refused to take any responsibility and immediately tried to close the file. Then they insisted that I somehow prove that the wine was not delivered. The back and forth went on for days! Their customer service rep was shockingly rude and incompetent. Hazeltons finally admitted they didn't send the wine and then closed the file with zero compensation, which is consistent with all the other complaints I've read about them online.