Celebrity Cruises
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We left two days early to visit Hong…
We left two days early to visit Hong Kong before our cruise. All was well till we got to Dallas. They said we would leave an hour later again and again till eight hours later. Then we finally loaded the plane and they said we have another 15 minute delay. Then all of a sudden the whole crew just left the plane without saying anything. No announcement at all. Everyone just sat there till someone got a text message that the flight was canceled. The other people started to get text messages. We got off the plane and was told that they would not help us find another flight. We were on our own. I called Celebrity cruise because we bought the flights through them. They scheduled a flight to LAX that night to catch another plane to Hong Kong but we were delayed leaving Dallas and missed that plane at LAX. Neither America airlines nor celerity could get us to Hong Kong before the ship leaves on the 16th. After 36 hours with no sleep Celerity said they wanted us to fly to Chicago and get there after the ship leaves and then to Seoul South Korea where the ship would be on the 7th day of the cruise. Because I would not agree to this plan Celerity arranged a flight for us home on Delta. They said it was all my fault and would get no refund from the cruise nor the flight. I have insurance but they said I had to have proof why the flight was canceled or they will not pay. American won't say. Buford