UPDATE
UPDATE Two months later, I’m now being pursued by the service management company because PCS has failed to complete their paperwork—six months after completion was finished. The service management company is now demanding approximately £660, which PCS has not forwarded to them, and they are threatening to escalate the matter to debt collectors. I’ve been calling and emailing PCS for about a month, multiple times, but rarely receive a response. On the few occasions I do get through, I’m told they will speak to Molly and get back to me—yet no one ever follows up. At this point, I’m seriously considering reporting PCS to their governing body due to the lack of communication and failure to resolve this issue. ###### I would not recommend PCL Legal based on my recent experience selling and buying a property. The fees ended up being higher than what was initially quoted, and communication throughout the process was extremely poor. I rarely received proactive updates and had to constantly chase for information, often spending hours on hold listening to hold music that ironically boasts about efficiency and customer service—neither of which I experienced. A particularly frustrating part of the process was the delay in exchanging on my purchase. I had to complete the sale of my home before the purchase was ready due to their delays, which left my family and me relying on relatives for temporary accommodation. We were insinuated this would be a short-term situation (around two weeks), especially since the sale proceeds were held by PCL. However, this ended up stretching to two months, with no transparency or accountability, and no mention of any interest accrued on the funds they were holding. It was only in the final week of the transaction that communication slightly improved. Looking back, I noticed many of their positive reviews are tied to prize competitions, which is concerning and something I unfortunately only noticed after instructing them. Overall, I found the experience stressful, poorly managed, and not reflective of the service they claim to provide