Celebrity Cruises
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Haven’t even taken my cruise and…
Haven’t even taken my cruise and already having issues. Called to redeem a gift certificate (granted it was purchased for me in 2017) only to be told that my certificate number came up invalid. They then said a supervisor would research and phone me back the next day. Interestingly, enough, the supervisor was the same person listed on the receipt for this gift certificate. Instead of her calling me back another agent called and actually asked me if I had possibly taken the cruise already and forgotten it! My response was obviously not possible, and in order to have taken the cruise I would’ve had to turn in the bottom portion of my gift certificate to redeem it. Since my certificate is still intact, this is obviously not possible. Has been told three times now that this elusive supervisor would be calling me only to have other people call me instead. Today, I was told that they have to research paper to find the bill of sale for my cruise certificate. I was also told that I can ask to have a supervisor call me! To which I responded that I was told on three separate occasions that a supervisor would call me, so that is obviously not an option even though they say it is. It has been over five days since my initial call. The poor follow up and distinct lack of customer service from this company makes me actually nervous to take the cruise.