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Nicole Jones

Nicole Jones

Member since Invalid Date
1
Review
2.0
2 out of 5 stars
Average rating

Reviews by Nicole Jones

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Novo

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2 out of 5 stars
Apr 23, 2025

They offer NO service/assistance/help

They are great, as long as you don't need any special help or service. We were unable to use mobile deposit for a Cashier's Check, and for FOUR DAYS, they kept repeating that I should just delete and reinstall the app on my phone. I did that so many times... in the end they were unable to deposit the check, and had no suggestions as to how to move forward, yet kept saying, "we're happy to help" but also "so sorry we can't get it to work". We received NO HELP and had to open an account elsewhere in order to deposit the Cashier's Check.