Lloyds Bank Insurance
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Frustrating.
Frustrating. My local branch has closed so I use mobile banking and this is very convenient for routine banking. However I recently needed help with a matter that was beyond my banking app. I visited a branch 4 times and despite it being quiet every time, I was unable to speak to a member of staff as they were either busy with other customers, or carrying out other unknown tasks that required them to ignore me. I left the branch on each occasion frustrated that I couldn’t resolve my issue. I tried the message service but the chat robot was unable to understand my request. I eventually spoke to someone on the phone, after a 25 minute wait (apparently they were experiencing very high call volumes) who resolved my issue in around 10 minutes. Sort it out Lloyds, customers are the most important people in any business, you need to respect them more. I’m thinkin* of moving my accounts elsewhere.