Spaceships Rentals (UK & Europe)
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All good in the end.
We had originally arranged to be collected at Heathrow airport which did not happen. Just before we were due to leave home we had an email telling us how to get the keys from a box on the wall near their front door. We managed to get a cab to the address and found the key. The vehicle was there but there was no paperwork either with the key or in the vehicle, which worried me because there was no damage report on the vehicle and there was a lot of damage. The fuel tank level was under a 1/4 of a tank, which I also did not think was very good. The vehicle itself was a perfect size for what we wanted (9 seats and a lot of luggage space). It was clean and tidy on the inside and washed on the outside. It drove well and was comfortable. One week through our trip (we did not cover many miles but hired it for a month) a light came on the dashboard saying that a service was due. I tried to ring the company but could not get hold of anyone , so I started sending emails which they did reply to and assured me that the vehicle would be ok but contact them again if the vehicle stopped working. I also did then manage to talk to someone who again said it would be okay. He also told me to take photos of the damage (which I had already done) and apologised that the damage report had not been done as their system was down and to return the vehicle with a similar level of fuel to when we collected it. We dropped off the vehicle on a Saturday afternoon (again out of hours) and they had given us a number to call a cab to get back to Heathrow which they paid for. So a mixed review, some things were not done very professionally for a car / vehicle hire company but they did then try and reassure us that it would be ok and it was. I was worried about the damage report because I had heard of people being charged for damage (not by this company) that they had not done, but they were fine. So with a little fine tuning I would recommend them, the vehicle was good for what we wanted and good value for money.