China Airlines
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Held on to my money for months without giving me a ticket then right before my flight makes me rebook at double the price
Booked via their official website and had money for the airplane tickets fully deducted from my credit card for months. Shortly before my flight, I called them to confirm the flight, at which time they told me that the tickets haven't been issued. When I questioned them about the missing funds from my credit card they didn't give me the tickets that I bought but rather gave me a refund and asked me to rebooked at current prices, which were more than double the original price. One of the tickets I paid for partially with miles, which they didn't give back as part of the refund, saying that it expired like 4 days earlier. So not only did I have to rebook at double the price, now I am also missing ~15,000 miles. All this after having my money for months. The customer service was condescending and rude as well, like it was all my fault. They kept blaming it on system error which "they had no control over" and denied me any compensation. In addition to the worlds top 10 most UNSAFE airline they need another award as top 10 most RUDE and INCOMPETENT airline. Don't book this airline. You will risk your life, your money, and your sanity at the same time. ------------- 透過他們的官方網站訂購了機票，幾個月來信用卡上的金額完全被扣除。在我飛行前不久，我給他們打電話確認航班，當時他們告訴我票還未出。 當我詢問他們信用卡上缺少的款項時，他們沒有給我已購買的機票，而是退款，要求我以當前的價格重新預訂，這個價格是原價的兩倍還多。 我其中一張票部分是用里程支付的，退款中他們並未將里程歸還給我，稱其在大約4天前已過期。 因此，我不僅不得不以兩倍的價格重新預訂，現在還缺少了約15,000里程。在數個月的時間裡，這一切都發生了。 客戶服務態度傲慢無禮，彷彿全都是我的錯。他們不斷將錯誤歸咎於「他們無法控制的」系統錯誤，並拒絕給我任何賠償。 除了被評選為全球前10名最不安全的航空公司之外，他們還需要再獲得「全球前10名最粗魯和無能的航空公司」獎項。 不要預訂這家航空公司。這樣做將同時危及您的生命、金錢和理智。