Michael Channon

Michael Channon

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1 out of 5 stars
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Reviews by Michael Channon

WA

Warner Leisure Hotels

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1 out of 5 stars

Suspected Food Poisoning

Our 2 night stay at Heythrop Park turned into a disaster after being thrown out of the hotel after getting food poisoning on our first evening. We mentioned the incident to staff which was referred to the manager who gave us two options - isolate in your room for 48 hours or leave with a full refund. We left and after a month we have still had no refund. It is impossible to get through to anyone at Heythrop Park and the lady in the head office contact centre has not followed up as promised. At no stage did anyone at Heythrop Park show any interest in what might have caused the illness (probably something on the salad bar, some prawns or a distinctly iffy glass of red wine). The immediate assumption was we had Novavirus and had to be isolated from any other guests. We will keep trying to contact Heythrop Park to progress the promised refund but after spending nearly two days trying to get through on the phone I am not very hopeful. After two previous good experiences at Thoresby Hall and Studley Castle it will be sometime, if ever, before we book another break with Warner Leisure.