Lloyds Bank Insurance
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Fraud ? that'll do nicely sir !
Received a phone call 29th September stating he was calling from Lloyds regarding my accounts, stating that they had been compromised and that my cards would be cancelled and new ones sent to me within 3-5 days. He seemed to know a great deal about my cards and their recent use by another person making me believe he was actually calling from Lloyds. After a week with NO cards delivered,I again called Lloyds and was informed by a man in the (alleged) internet fraud department that there had been NO compromise of cards, none had been cancelled and no replacements sent,, but that new cards should be with me withing 3-5 days. After a further week without any cards I again called Lloyds and after much to-ing and fro-ing finally spoke to a female by the name of shanjidah and was treated to the following.................. No account compromise had taken place and there was no record of me having made ANY phone call regarding this matter. (bare faced lie) I requested to speak with a manger and was informed that there were no managers in the building (lie?) but was offered a £60 goodwill payment, presumably to keep quiet and forget all about it ? no thank you !! However, I persisted with my cross examination of the poor girl to the point that she "made a call" and finally had to admit that they did in fact have a record of the calls I had made to them, but also that my cards,which I had been told had been cancelled, were still active, and that the promised replacement card had neither been ordered nor dispatched.(another bare faced lie) When I told this person that I wished to make an official complaint I was referred to the complaints section of the Lloyds website,n which I refused to do as I am aware 'complaints depts. disposal technique" employed by large companies such as Lloyds Plc. After being on hold for almost 30 minutes while Shandijah allegedly typed up my complaint (lie?) I was then informed that I should expect a reply within 6-8 weeks (lie ?) I have requested that Trust Pilot allow Lloyds PLC. be allowed to study my complaint and maybe, just maybe, provide an explanation for the dishonesty so blatantly displayed by several of their employees. Furthermore, should Lloyds fail to respond to me regarding this matter, then the Financial Ombudsman Service is willing to finalise proceedings on my behalf. Social Media, Local and National press are other avenues to be explored.