Pure Electric UK
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Hi everyone
Hi everyone, I wanted to share my recent experience with Pure Electric, and honestly, it left me feeling pretty disappointed. I've been a loyal customer for three years and was excited to upgrade to their new Advance Plus scooter. But let me tell you, it didn't live up to my expectations. First things first, I received an email about a safety issue with the handlebar of the new scooter. It was good that they let me know, but seriously, how did they miss such a big problem in the first place? They sent me a replacement, hoping it would fix things, but no such luck. Can you believe it? The replacement scooter had its own issues. The brakes were a mess, making it unsafe to ride and practically useless. And don't even get me started on the battery life. It fell way short of what they promised, which really limited my ability to use the scooter. It felt like they were just sending out scooters without even checking them properly. To make matters worse, the physical shop I used to rely on had closed down. It used to give me confidence in the brand, but now that trust is shattered. It's frustrating when a company can't ensure the quality of their products or provide proper support. So, I decided to reach out to Pure Electric's customer support, hoping for a solution. But man, dealing with them was just as frustrating. They insisted on me returning the scooter, even though we never even discussed that. And when they offered a full refund, it felt like they were missing the point. That refund didn't cover the expenses and inconveniences I went through because of their mistakes. Honestly, based on this disappointing experience, I can't fully recommend Pure Electric as a reliable electric scooter provider. They need to step up their game in terms of quality control and customer support. If they want to win back customers' trust, they have to address these issues seriously. Just a heads up, this review reflects my personal experience and opinions, and others may have had different experiences.