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Disability discrimination at The Botonist Cardiff Bay
Unfortunately, even though an accessible table had been requested on the booking form and also a phone call made to double check, we were shown to a table 4 stairs down. How very upsetting and embarrassing this was for my 16 year old wheelchair bound grandson, out celebrating his birthday with friends and family, there was by sheer luck a smaller vacant table but not laid up and by the cold and windy door. If not we would of had to leave. This was all made worse by the very offhand attitude of the staff who made us feel it was our fault, no apology even. I feel this is more down to lack of staff training in finding themselves in difficult situations. Even just possibly the birthday boy having a free drink might of eased our anger as for me his granny it was most definitely anger.