American Water Resources
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Had a water main break over a month…
Had a water main break over a month ago. Was told by American Water Resources to find my own contractor after two days without water because they couldn’t find anyone to repair the break. I called a local company and the repair was completed the following morning. Was told by AWR to pay for the repairs and then email the invoices to AWR along with copies of the cleared bank checks to get reimbursed, which I did. After a week with zero response I called and was told they needed copies of the backs of my cleared bank checks, which I emailed immediately. After another week of waiting with zero response I called today and they’re only accepting emergency calls. After reading the other issues people are having with getting reimbursement, I think I’m going to call the Better Business Bureau and also the Attorney General of my state today to see if I can start a class action lawsuit. I urge everyone else having issues to do the same. This company is a complete SCAM. I’m also contacting Iowa American Water to demand every cent back that I’ve paid into the protection program.