Apex Car Rentals Australia
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APEX car rental - avoid
We decided to book with APEX because we figured as a local company they would be a good choice and possible more affordable over the international companies. - How wrong we were. we arrived at 1am in Auckland, and had reserved our car, and had the instructions from APEX for after hours pickup, which is offsite at the long term car park. My wife, 2 kids, a number of bags, 1am - go to the offsite lot - NO CAR, sure they had the booking but forgot to leave the car. Now I have to go back to the terminal, a wife, 2 kids, bags after a long flight, its 2.30am ish, domestic terminal closed, only Thrifty (no cars), Europecar (who wanted $180 per day) and Avis are open at the international terminal. We book an avis car, its $300 more expensive than our APEX booking - but at least they have a car. APEX pass my information onto their Auckland Airport Manager (Damion) who we never hear from. When I go back to NZ, stay with the big guys (Avis, Hertz, Thrifty etc), at least they wont leave you stranded and more often than not followup with the customer. Avoid APEX...