Heymondo Travel Insurance
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They refuse to reimburse my flight
They refuse to reimburse my flight. My connecting flight was cancelled by the airline due to inclement weather. I was forced to purchase a new flight at the last minute and at a much higher cost than my original flight in order to make my connection. Rather than reimbursing the cost of the flight, they only sent me a measly $150 as "trip delay" coverage, when I couldn't have been more clear that my flight was cancelled, not delayed, which caused me to accrue an unexpected expense that I needed covered. This company is also highly inefficient as they respond to my emails with physical mail which takes weeks at a time. Why can't they respond electronically? I filed my claim in march and didn't receive my check until October because of terrible communication delays. Their mobile app is lacking and not as convenient as other travel insurance companies. Overall very disappointed and unsatisfied with my experience with HeyMondo.