MUSIC STORE professional
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Disappointing Experience – Misrepresented Product, Poor Resolution
I ordered a high-end guitar from Music Store for over £2,500. It was advertised as new, but arrived with visible signs of use, including a chip in the neck. It also hadn’t received the setup that was promised to me in writing before purchase. When I raised this, I was offered a partial refund of £85 — far too low given the guitar’s condition and value. I asked for a fairer partial refund so I could keep the instrument (which I’d already paid to have professionally set up), but they refused and insisted on a return. I didn’t return it for a few reasons: this model is becoming increasingly hard to find, it was the last one listed on their site, and I hadn’t realised until after ordering that the guitar would be shipped from Germany, making the return more complex. In the end, I chose to keep it and absorb the cost myself — but the lack of accountability and flexibility from Music Store was very disappointing. I wouldn’t buy from them again, and I’d advise others to be cautious — especially with higher-value purchases where condition and trust matter. --- In response to Music Stores Reply - Your website says "Every string instrument is inspected, set-up and tuned before shipment" - The instrument had 100% not been inspected. There were scratches on the front surface and a chip in the neck. It did not look brand new. It had not been set-up. I have photos taken the day it arrived. It was my mistake in not returning straight away, but in fairness there are also bad reviews here regarding the return process. Purchase from this company at your own risk.