Magnum Utilities
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A TOTAL DISGRACE!!!!
A TOTAL DISGRACE!!!! We were bombarded by e-mails informing us of our up coming appointment. We received automated phone calls informing us of our up coming appointment. In anticipation of their arrival, I cleared the area around our electricity meter. This caused a lot of work and disruption. We waited in all day for their technician to arrive. At the end of the day I phoned them to try to find out what was happening. Eventually we received a call saying that their "Engineer" had been called to an emergency job. We are due to have an EV charger installed next week and we needed the meter changed to enable this to happen. Magnum Utilities now tell us that they can only fit us in in three weeks time. Will they actually turn up then? Who knows? Bombarding customers with unwanted and useless e-mails and sending automated phone calls at inconvenient times does not amount to adequate customer service. Turning up at an agreed appointment and doing the agreed job is what is required for adequate customer service and Magnum Utilities have dismally failed in this. If I could give them zero stars, I would! A TOTAL DISGRACE!