Postoffice
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The Post Office purportedly gives…
The Post Office purportedly gives customers the option of diverting a 'Tracked 48' parcel, 'in flight,' to a local Post Office branch for collection. I have requested diversion five times and on each occasion I received an email to confirm that the parcel would be held at the local branch for collection, yet only once out of the five times did the Royal Mail deliver to the local branch as requested and promised. On all four other occasions the parcels were delivered to my home instead and left unattended in an unsafe space when I was out, leaving them vulnerable to being stolen....This is a shoddy service. Why give customers the option of diverting parcels if you are not able to fulfil that commitment? In the unlikely event that someone from Royal Mail is reading this feedback with a view to improving service, you may wish to know that I am in the NW3 area.