Anchor Law Firm
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I really struggled on assigning the …
I really struggled on assigning the rating. The customer service when I have called has been great. They have made me feel better when I have been unsure of what is going on, and the people I have talked to have been very knowledgeable and have put me at ease with the process. In May I received a letter from an attorney that he was representing one of my creditors, and he would pursue legal action if I did not respond to his letter. I contacted Anchor and emailed the scanned letter to them the day I received it. The person I talked to said they would take care of it and not to worry. On July 13, 2017 a civil summons was served to my home to my 81 year old mother, who knew nothing about my situation. This was all very upsetting for her. The civil summons was from the attorney who had sent a letter in May of 2017. The summons stated that if a written response was not given to the circuit court from my attorney or me within 20 days, that a judgement would be made against me. I scanned and emailed the summons to Anchor Law Firm and called them that it was coming. I was told that it would be sent to litigation. I let a week pass before I followed up with Anchor Law Firm to see what was being done about the summons, as I did not want work to find out about it as I was applying for a new job which would be a promotion. The customer service people were great, loved them - which is why I struggled with the rating. The customer service would contact litigation to get an update. I did this every day from July 24th through the 28th because the summons needed a response. I was being told they were working on it by customer service, but when litigation called they would leave a message asking me to call them back and I never got to talk to them. Finally on July 28th I was told by customer service, a meeting was set up with the attorney for August 11th for negotiations. I then asked if Anchor Law Firm had replied to the summons, and I was told no they were not going to respond. I was told I could respond, but Anchor Law Firm could not tell me what to write and they were sorry. I am paying a monthly fee for a retainer. Is it not easier and cheaper to respond in writing than letting the matter escalate to going to court? I wrote my own letter asking the judge to allow me the opportunity to continue to work with Anchor Law Firm to negotiate and resolve my debt and improve my financial affairs. I also gave the judge a recount of the documentation of all my communication with Anchor Law Firm to support that this was not being ignored, but actively being worked. I think it would have had more impact coming from you, and I thought I was paying for this service. Bottom line I don't want my wages garnished, and I don't want work to find out about my situation. I don't know what the ruling was on my civil summons, I am going to call the circuit court to find out because I don't think Anchor knows as well. I also want to ask if I can get a copy of the paperwork I signed. I was told at the signing, a copy would be sent to me. I have never received it.