Princess Cruises
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Dreadful app and very poor post-cruise follow up on money owed
After 18 months of covid disruption we were looking forward to our 5 night staycation cruise on the Sky Princess, sailing from Southampton on Sept 17th The ship is lovely, the staff friendly, the entertainment good BUT - the whole pre-cruise experience was extremely stressful with the medallion app. We are tech savvy but dealing with this and the so-called help line was dreadful. The taxi driver was told he couldn't drive through the testing centre so we were tested on board and had to sit in the hangar for 30 minutes waiting for our test result. We had booked an excursion - cost for 2 £153- which was subsequently cancelled. Despite numerous emails, phone calls and even snail mail to the headquarters in Southampton we still have not had a refund. I have been passed from pillar to post, wasted hours on phone calls, had emails ignored etc. No-one is taking responsibility. I used to love Princess - we have taken many very happy cruises with them but this has stretched my loyalty too far.