Clayton Hotels
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Poor service and noise
Hello, I have complaint directly to the Clayton Hotel at Manchester Airport about my complaint of noise and poor service, although they won’t take responsibility for the noise. They did offer a free upgrade and free breakfast if we stay again, which I will never stay again with this hotel or the brand. Why would we want to return when the main point was to get sleep before a flight. We had a early morning flight and needed to be up at 3.00am, after dinner we went to bed, watched a bit of telly. Although it was challenging and frustrating to get any sleep, there was doors banging all night, a car alarm went off just as we got to sleep. The room above when the shower run, tap run, toilet flushed there was water noise in our room. Needless to say we didn’t get any sleep. We put the TV back on at 13.00am. You might say why didn’t we ask for a change of rooms, to be honest I did not feel like getting out of my pjs, packing and resettling in another room, and I doubt we would have not slept as we were so angry. I am disappointed that the hotel doesn’t seem too interested in the noise complaint. Service in the restaurant was terrible, at one point there was 10 staff around the bar and front of house, it was clearly the start of the shift as they were all greeting one another - hugging and gossiping, needless to say service was not good. Halfway during the meal, we tried to get the attention of the staff for extra drinks, when we did order, 10 minutes later we were still waiting, the drinks had been poured although sat at the bar whilst staff were talking amongst themselves. My husband managed to get the attention of a staff member and advised our drinks were sat on the bar top, she apologised and saying they didn’t know which table the drinks were for. It wasn’t exactly busy at 4.30pm, so doubt they could cope with a busy restaurant In addition, the hotel was the transfer to the airport was an issue. As it was early in the morning, and we were both tired, we thought the driver asked us how many were travelling. When he skipped terminal 1, we realised that perhaps he wanted to know the terminal - although I don’t think the driver's first language was English and with a combination of us been tired it was misinterpreted. When everyone got out at terminal 2, my husband explained we needed to be at terminal 1. The driver was very angry with us, he did not have to say anything it was all in his body language, shaking his head, throwing the cases back in the van, not acknowledging our apology, driving aggressively and then literally throwing our cases on the road when we got to terminal 1. I think if we were not tired, we would have challenged his behaviour and attitude, it was shocking. If you are after a peaceful night sleep and good service - don't stay at this hotel. The hotel needs to consider some soundproofing and it was not worth the money of £246.00 (which did include parking for 8 nights).