Enact Conveyancing
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Inefficiency knows no bounds!
19 weeks ago we viewed a property and put in an offer. The vendors told us they had a lifetime mortgage with Nationwide. We explained we needed to move by the end of February as we were moving out of a rental property. They found a property in early December and started the process of transferring their mortgage with Enact as the conveyancers. Less than a week before we were leaving our rental we were told the sale wasn't ready and it would take a few more days. We have now been effectively homeless for 5.5 weeks and it is all down to the sheer incompetence of Enact. They continually ask for further information and there is no likely end in sight. We are already £3,250 out of pocket with the stamp duty rise. A phone call to Enact today to try to find out what was taking so long and they couldn't even find a file on the property in question. TOTALLY UNACCEPTABLE. I cannot imagine how any reputable bank/building society would continue to use this appalling company!