Mint Mobile
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Just don't do it
Just don't do it. Don't talk to customer service if you don't have to. From the start this has been the worst experience of poor customer service in my entire life. While on the phone with a sales associate on 3/27/2025, they overrode the online order with the type of iPhone I ordered and when I brought this to their attention, THEY LIED and said the iPhone I wanted was not available there was a website error. I was disappointed but just accepted what they said even though there was an immediate red flag. After reviewing the email confirmation, I noticed the shipping address was COMPLETELY wrong and they had overrode my online entry. I immediately called and tried to cancel the first order over the phone after reviewing the email confirmation and to avoid having it shipped to the wrong address. They said they couldn't do that even though the package was still in their possession. After that, they issued a FedEx number via email and I called again to request they contact FedEX to stop or reroute the shipment back to themselves. Cust Svc told ME to call FedEx to do that. I called FedEx and of course they couldn't do that per my request because I wasn't the shipper. I called Mint AGAIN and was told I had to place a new order and once they received the original misaddressed shipment they would then refund me. Now mind you, there were 2 phones in that order and now I have over $5,000 tied up in purchases with Mint Mobile now that there were 2 active orders. I received the online order I made WITHOUT customer service assistance without issue. The next day, I was fortunate our post office received the original package order that I cancelled and needed to return. Now I am at the point to activate my 2 new phones. My Google phone activated no problem. My iPhone could not activate due to "Phone Not Allowed" with the Mint Network. On day 1, the Mint rep tried to activate me via 5 different eSims, each time doing a hard reset on the phone. The phone would not connect to their Network. On day 2, the Mint Rep repeated the same robotic simple troubleshooting and said they would have to open a ticket with their Network department. The next day, the Network department said the phone was blocked due to fraud because they were the only department that could see this in their system BUT a new ticket would have to be routed to remove the fraud because they could not do that. The next day the tech support rep said it was an Apple issue. I am now on day 4. I spoke with Apple Care and they verified there is NOTHING wrong with the iPhone to keep it from connecting to the Mint Network EXCEPT for MINT MOBILE. Sales, Service, Tech Support etc. failed to take proper notes and JUST kept opening a slew of new tickets to pass responsibility onto a different rep or department. I have been hung up on 4 times without a resolution I now have a VERY EXPENSIVE phone that can't get activated due to the ABSOLUTE GROSS INCOMPETENCE of the Mint Mobile Customer Care system. The next solution they offered was to send BOTH phones back despite the Google phone working perfectly. I said absolutely NOT. The BEST they could do after charging my credit card 5 times for THEIR errors is that I send my purchased iPhone back and then place a NEW order. Guess what?!?!? THEY don't have iPhones available to purchase now. WHAT A JOKE!!! This is the worst run company full of incompetent customer service I have ever experienced.