WE
Wessex Internet
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Correcting drop in speed.
We had an unexpected 200mbps drop in speed which affected the ‘mesh’ set up in the house. I spoke to Wessex and Ben took on the case, handing over to Technical for investigation. Over the next 2/3 weeks he was vigilant in monitoring speeds with me, and calling back for updates and further tests. The outcome was a return in speed, but as he was not completely satisfied that the final level would be maintained (reason unsure) he kept the case open for me to return for further investigation at any time. It’s great to have such hands in service AND to be able to reach Customer Service and Technical Departments with one simple phone call and to have an operative who is genuinely concerned with the outcome.