Enact Conveyancing
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If I could have given 0 stars I would…
If I could have given 0 stars I would have. Transfer of equity process started in November 24 has taken until the middle of March 25 to complete. Should have taken 6-8 weeks, it took 19 weeks. When you call (one good thing is they answer the phones immediately) you speak to someone who puts notes on your file which the solicitor team just ignore. 9 times out of 10, when they try and put you through to someone they aren't available. On breaks or away from their desk. I honestly think over the last 2 months they were just avoiding speaking to me (I have been perfectly polite and civil up until this week). Blamed every one else for the delays rather than just admitting their faults. I am fairly sure they were lying about some of the things they said they had done because as soon as I did it for them, we got results. Communication was abysmal. If I wasn't calling them every single day, I would have had no communication from them whatsoever from January to March. Before that I think I only had one call and one email that was useless. Every time someone said they would get the team to update me by email or phone, nothing was ever received. They hid behind rubbish policies like not being able to copy me into any emails they send to the bank?? What kind of policy is that?! Its my information! Be aware that they have a 4 day turnaround for EVERYTHING so if you don't get information to them on a Monday, you wont hear anything until the following week. They seem to think 4 day turnaround means they've got 4 days until they need to do anything. The only positive thing to say is the people who answer the phones are very nice and as I said, they answer very quickly. However they obviously have no power at all to get anything done and their efforts to help go to waste most of the time. The transfer team were quite ready to throw them under the bus as soon as something went wrong. It was just like no one seemed to care how long it had taken and were quite happy to just sit on my case and let it run on and on and on... The whole process has caused me extreme stress and financial hardship. I will NEVER use them again.