Hilton Car Supermarket
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Appalling customer service
Booked an appointment to view two cars. Arrived on time and kept waiting 15 minutes, the sales man came over and asked if we wanted to view the cars. Waited another 10 minutes for him to find the keys. Asked to test drive the car, at this point the salesman went to get trade plates and never came back, we watched him as he then went to deal with a new customer who arrived after us. Waited 20 minutes and another salesman came and allowed us to test drive the car. All the time the salesman was on his phone. When we got back to the garage the salesman again disappeared and went to deal with someone else. Asked a 3rd salesman about a part ex and they took away our car for 30 minutes for an inspection, inspection came back with apparently a fault but when we asked for them to point this out they couldn’t as it wasn’t there. The salesman then disappeared and we never saw him again. The original salesman walked by us several times and didn’t even acknowledge we were still there or that he hadn’t come back to deal with us. We travelled 1.5 hours for this and spent over 2.5 hours just to get to test drive a car. When we left we received a call from the garage asking if we were still coming for our appointment. Too many staff just walking around and not caring about customers.