Kits
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Great experience with Kits
I ordered two eye glasses from Kits last week Wednesday and already got it yesterday. That’s less than a week of waiting so that’s great. I originally ordered the Orion Low Bridge but the fit and size wasn’t good on me. I should have gotten the Orion Comfort Fit. I started looking through the website about returns and exchanges. Gave their bot chat a try and requested to speak with an agent. I got everything settled through chat and told them what I wanted to exchange. Few minutes later, I get an order confirmation of exactly what I wanted, free of charge! I asked if I was going to get a return address so I can actually do the exchange but was told to keep it as back up or donate locally. That was really nice and great customer service! I can’t wait to get my new glasses 🤓