Aussie Broadband
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NBN Upgrade
We upgraded our NBN from copper to fibre optic - the scheduling and visit were seamless. We did however have issues connecting our modem to the NBN and our devices. I called them up and received the best support from the lovely Sonia. She stayed on the phone with me for 1.5 hours troubleshooting and guiding me to resolve the issue. We managed to resolve the issue, but Sonia's patience and display of genuine care really made the whole process a lot easier. She kept apologising for the issue and thanking me for my patience - but I should be the one thanking her! The call also occurred after hours - thank you so much Sonia! Honestly great customer support from these guys - just need more of them!