TurnKey Vacation Rentals
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Confusion on who's canceling who...
First off, I hate to be on here complaining about a rental experience with a "company" that calls themselves, TurnKey Vacation Rentals; considering, the devastation from the Caldore Fires and the actual residents in this fires path and complete loss of their property they are experiencing with this natural disaster. Nonetheless, the process of a business transaction, in most cases, is pretty clear: I choose to pay you for a service/rental and you provide said property on agreed date(s) for habitation. There are now mandatory evacuations in South Lake, Tahoe, with unhealthy, air quality conditions and breathing is kind of a big deal. There seems to be such an emphasis from TurnKey's responses stating ZERO refunds on cancellations unless 'travel insurance' was purchased. Am I missing something here? As a company that provides a rental service to properties and, now, NOT being able to provide the properties to 'paid in full' clients, shouldn't YOU be cancelling the transactions since you can't provide the property? If TurnKey doesn't make this right with their customers, they will burn as a business (pun intended).