PSA Finance UK Limited
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Unacceptable service
Bought a new car with a hefty downpayment. The dealership set up the direct debit well before I got the car. PSA failed to take the first DD payment, didn't bother to contact me - just moved straight to sending a threatening letter. Checked my online PSA account - the direct debit is set up with my correct bank details. Checked with my bank - the direct debit is set up (and shows in my online banking). It's simply PSA not trying to draw the money. Their phone operators are dishonest and this method of communication provides no evidence to prove my efforts. Tried to contact them via their official email and got an immediate auto-response indicating they weren't even looking at emails. Had to send letter by recorded delivery. If they don't respond to that I'm reporting them to the FCA.