Water Babies
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Avoid, this company is a joke and should be avoided
Update - since writing this review, Waterbabies have replied and asked that I contact their complaints department via the email supplied. I have done this, and with numerous emails sent, and I am still waiting for a reply. Absolutely shocking. Do not use this company, they are an absolute joke. I signed my child up for Waterbabies back in April 2023, and our start date being the 24th June. For the first couple of lessons, things felt good, however I started to notice all the lessons weren't lessons, just splashing around and 'filler'. . So I decided to give them a chance and see it out, have the remaining 'lessons' that were initally purchased and then call up and cancel. Things didn't improve, continuous 'filler', and nothing that was advisertised 'life preserving skills', etc.I'm not paying £19 for 30 minutes a week, that's crazy, especially after it is nothing like how it was advertised. When I came to cancel, I was hit with the news that I had a pending transaction of £90 for Septembers 'lessons', that is non refundable even if I don't want to continue attending and will not use the service. Not only this, but I will also be hit with a £54 charge in October for that month's 'lessons'. Both charges are non refundable, regardless of if I agree with the service provided, or if I attend or not. This information is hidden in there Ts and Cs. No communication was made (verbally or via email) when I signed up, just included in a document. I've been reading reviews left by other parents and there are so many that have had a similar experience, it is disgusting. Don't get me wrong, in future I will study Ts and Cs after this, but for no communication to be made outlining this, for such a crazy price for what you get, is horrendous. In conclusion, what an absolute joke, avoid this company and anything they provide. Take your child to your local swimming pool. You and your child will again more from that and save an considerable amount of money. Avoid, Avoid, Avoid.