Great Jones Property Management
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Clueless Service for Property Management
Horrible company all around. 1. moving in and gave their accounting staff a debit card over the phone to pay for the first months rent, she transposed some numbers and two days later they were charging me a NSF fee. Fought with them for months. 2. They would not notify the owner of property that the water and sewer bill had to stay in owners name. City requested the owner to call to have bills sent to renter. Great Jones never completed this request. It took the owner a year to finally call me to rectify the problem. Great Jones had been billing me for water and sewer even when I was paying the bills. Took them a year to finally correct billing. 3. Predatory billing charges. Called them on the 4th of the month to inform them I would make a late payment for rent on the 8th. I understood a late fee would be added per my contract. They sent a certified letter a day after I made the rent payment and charged $15.00. I was going to make the late fee payment the following week but after calling them again and not having a nice call, I decided not to make the late payment fee. I was not late before that month or after, but they continually charge on their ledger every month an additional late fee. So in essence, a late fee on top of a late fee on top of a late fee. I only owe one late fee? Their ledger shows on time payments and they still charge late fees for each month. They call it first in first out per my calls to them. 4. Latchal their maintenance program is a scam. It doesn't work. They setup appointments, I take time off of work, and then no shows from work orders. This has happened (no lie) 8 times. The last three times the companies they scheduled inspections with I called and was told, "Yes Great Jones called us but nothing was scheduled". Also they confused a request from a plumber to have a structural engineer out before the plumbing company would fix a plumbing issue. They in their infinite wisdom tried to reschedule with the same company to come back for an estimate for repairs, the plumbing company called me and asked if these people are stupid. Everything was already in the estimate. Its been six months and still no repairs. 5. There have been other problems with Great Jones but these are the major issues.