Kits
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Interaction number 18259267 JAMES
Interaction number: 18259267 I spoke with James. The entire experience was impeccable. The entire time James listened to understand vs listening to reply. He made my experience legendary. I am actually still in shock at how great the customer service was that he provided me. Not only did he absolutely take care of my issue but he went above and beyond to show me similar glasses to the one I originally had as they were out of stock. James was so patient with me, he went through so many glasses and their colors until I was happy. He provided detailed, clear next steps and instructions for me. He set the right expectations which made me feeling confident and happy. Thank you for the amazing customer service, you’re the reason I’ll keep coming back to KITS.