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Bizarre and unprofessional
Pre ordered some stock with plenty of time and there was a delay in some of it arriving. I was not told this and whilst seeing other stores receive stock without issue, it must be that this store uses a distribution network that isn't great. Email replies were quick but lacking in any care or professionalism. In the end due to the ambiguity I asked for a refund which took a fair old while to get back to me. I think also judging on other reviews that this shop may burn you one way or another and please do research before purchasing ( if I would have known they were on whatnot I would have not made a purchase) I also asked in a public group about my concerns and was met with other unhappy reviews so my advice would be stear clear of this one. ******************** In reply to the point raised about whatnot. It is clearly known that the platform has a poor record and it is also known in the collecting community that there are a fair few bad actors on that platform. Although it may be fun to interact with an audience of collectors I do not believe the promotion of gambling or the promotion of the platform to be good practice. Please check out rattle on YouTube and you will see daily videos of Pokémon scammers on that platform from all around the world. I understand that you may also have tried on your emails and that the refund process "is in line with guidelines" but that doesn't really improve the situation I had. After all the feedback from other reviews and from the communities I am in I will most likely not use this business again and I again promote the use of research before purchasing along with not purchasing with somewhere that does not agree with your ethics