RO
Routes Car Rental
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I had the worst car rental experience…
I had the worst car rental experience with this company. Despite the website clearly stating that the car would be delivered at the airport of Toronto, the actual pickup location was far away. After multiple calls, no shuttle was sent to pick me up, and I had to take a taxi at my own expense. The customer service was unresponsive and unhelpful throughout the entire process. Additionally, the insurance I purchased from the website where I booked the car was not accepted by the rental company. No one helped me resolve the issue, and I was forced to buy a second insurance. This company lacks transparency, professionalism, and basic customer support. I strongly do not recommend this company to anyone.