ASOS
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Avoid ASOS if You’re in Australia – Delivery and Customer Service Nightmare
Avoid buying from ASOS if you’re in Australia. I placed an order on 18/08, and today (29/08) I still haven’t received it. ASOS chose to ship with DAI, a courier already known for poor service. Unsurprisingly, their tracking shows a “delivery attempt” on a day I was home the entire time—no one even came to my door. Trying to resolve this was another frustration. After going through their virtual assistant and waiting ages, I finally got through to a human, only to be told to wait until 01/09. That’s nearly two weeks since ordering, with no accountability from either ASOS or their courier. For Australian customers, this level of service is unacceptable. If you value reliable delivery and proper customer service, I recommend avoiding ASOS.