Lloyds Bank Insurance
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I have been with lloyds for many years…
I have been with lloyds for many years and the customer service has Been professional and I felt valued as a customer. However that has now changed. My local branch closed and I had to do my banking in Paignton in devon. I choose not to do on line banking. And I prefer to go to the counter for my transactions. And the staff are rude and patronising. I asked a member of staff while I was at the counter for a print out of my bank statement of my account and she refused and pointed to where the machine was and said we are trying to educate the customers yo use the machine. I pointed out that I have Bern to other banks and they didn't have an issue with it , She said you seam to get about a bit and she prefers to stick with to how she was trained. What about customer service?? Doesn't that count any more? I also asked the manager of Paignton Lloyd's bank if it was possible to have a statement print out she declined. I had received my statement through the post and the machines did not give me enough information.! Lloyd's need to remember it was the government and therefore taxpayers eho bailed them out in the past .