Bear Estate Agents
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I'm giving 5 Stars as the initial sale…
I'm giving 5 Stars as the initial sale of my house and communication was first class. We encountered a problem amdnit was solved, very friendly and very professional. Due to the timing of my sale I feel that making them lower would be unfair. The world was trying to get completion before the 30th June and Helen the aftersales professional was obviously overwhelmed with people calling in to chase their own individual sale. Helen never said this but I feel she could have done with some help,it seemed she had to deal with everyone and everything which left me a little frustrated. But she always returned my call. Whether it was because of the stamp duty or not, maybe the work load could have been shared more, or even get another Helen on board although if after sales are normally OK then either with another Helen customer satisfaction would go up or she would have a better work life balance. My thoughts only and as I said it may have just been because of the stamp duty coming to an end