Direct Line Cruises
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Not receiving Rewards that were promised
I have used DLC for several cruises and usually everything goes great. On my last cruise they didn't give me $50 rewards that was supposed to be used on my cruise. That was very disappointing. I finally got the 50.00 in my bank account but I had show them that I was entitled to that. There was a lot of back and forth but finally it was resolved. I made a mistake on my cruise on the Star of the Seas and didn't change my email to be the primary so my husband was getting everything. I thought it was resolved yesterday but this email went to him and not me. I dont know why it is so hard to get something so simple changed. If this doesn't get corrected I probably not use DLC again